AIDesk

Privacy Policy

Last updated: February 1, 2026

1. Introduction

AIDesk ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI chatbot platform.

2. Information We Collect

2.1 Information You Provide

  • Account information (name, email, password)
  • Billing information (processed securely via Stripe)
  • Chatbot configurations and knowledge base content
  • Support communications

2.2 Information Collected Automatically

  • Usage data (pages visited, features used)
  • Device information (browser type, IP address)
  • Chat logs and conversation data
  • Analytics and performance metrics

3. How We Use Your Information

  • Provide and maintain our services
  • Process transactions and send related information
  • Improve and personalize user experience
  • Send administrative information and updates
  • Respond to inquiries and offer support
  • Monitor usage and analyze trends
  • Detect and prevent fraud or abuse

4. Data Sharing

We do not sell your personal information. We may share data with:

  • Service Providers: Third parties that help us operate (hosting, payments, analytics)
  • AI Providers: OpenAI for processing chat requests (subject to their privacy policy)
  • Legal Requirements: When required by law or to protect our rights
  • Business Transfers: In connection with a merger or acquisition

5. Data Security

We implement industry-standard security measures including:

  • SSL/TLS encryption for data in transit
  • AES-256 encryption for data at rest
  • Regular security audits and updates
  • Access controls and authentication

6. Data Retention

We retain your data for as long as your account is active or as needed to provide services. You may request deletion of your data at any time by contacting us.

7. Your Rights

Depending on your location, you may have the right to:

  • Access your personal data
  • Correct inaccurate data
  • Delete your data
  • Export your data
  • Opt-out of marketing communications
  • Withdraw consent

8. Cookies

We use essential cookies for authentication and functionality. We also use analytics cookies to understand usage patterns. You can control cookies through your browser settings.

9. Children's Privacy

Our services are not intended for children under 13. We do not knowingly collect information from children under 13.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date.

11. Contact Us

If you have questions about this Privacy Policy, please contact us at:

Email: privacy@altramind.com